Shipping Within Australia
Standard Shipping:
Dispatch & Delivery Times: Orders are generally dispatched from our Melbourne warehouse within 2-3 business days, these times may be extended by a day or more during busy periods. We ship most of our retail orders via Australia Post, the transit times are approximately 2–5 business days (metro areas), 5–10 business days (regional/remote areas). You will receive a confirmation email with tracking details once your order has been shipped.
Cost: We charge a flat rate of $12.65 for standard shipping. Heavy items may attract a higher fee, this will be displayed at checkout once your shipping address is entered. Free standard shipping for orders over $300. (excludes heavy items) *You must tick the free Shipping option at check out in order for it to apply.
Express Shipping:
Delivery Time: 1–3 business days (metro areas), 3–5 business days (regional/remote areas). We offer Express shipping during certain times of year, if you do not see this option at checkout it means it is not currently available.
International Shipping:
Availability: We ship to select international destinations. Shipping rates and delivery times vary depending on location. Shipping costs are calculated at checkout based on the weight, size, and destination of your order. Once you have entered your shipping address the shipping charges will be displayed on your cart at checkout.
Customs & Duties: International orders may be subject to customs duties or taxes upon arrival in the destination country. These charges are the responsibility of the customer.
Tracking Your Order
All orders are shipped with a tracking number for your convenience. You can track your order using the link provided in your shipping confirmation email. If you can not locate an email from us please try searching Quirky Cooking in your inbox and check your spam folder. If you need help email us: [email protected]
Delivery Issues
Lost or Delayed Packages: If your package has not arrived within the estimated delivery timeframe, please contact us at [email protected] We will lodge an enquiry with Aus Post to locate your package.
Incorrect Address: Please ensure your shipping address is correct at checkout. Quirky Cooking is not responsible for delays or lost packages due to incorrect address details.
Damaged Goods: If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged item and packaging.
Important Notes
Public Holidays: Shipping and delivery times may be impacted during public holidays or busy seasons (e.g., Christmas).
Remote Areas: Delivery to remote or rural areas may take longer.
Contact Us
If you have any questions or concerns about shipping, please reach out to us: [email protected]
Thank you for supporting Quirky Cooking!